Who we are

The address of our website is https://arthemis.ee. Responsible for the processing of personal data in the Arthemis.ee e-shop is Arthemis Kontoritarbed OÜ (registration code 10207311 ), Tallinn 30, Kuressaare, phone +372 453 3021.

What personal data do we collect and why

personal and contact information (including name, phone number, address, email address, etc.);
your delivery address;
your bank account number;
the cost of supplies and services and details of payments made
Personal data is used for the fulfilment of customer orders, the management of orders, the delivery of goods and the fulfilment of legal obligations. Purchase history data (date of purchase, purchased goods, quantity, customer details) is used to compile an overview of goods and services purchased and to analyse customer preferences. The bank account number is used to refund payments to the customer. Personal data, such as e-mail, phone number, customer’s name, are processed in order to resolve matters related to the providing of goods and services.
The processing of personal data is carried out for the fulfilment of a legal obligations (e.g. accounting and handling of consumer claims). Based on the data, the customer will receive personalised and best offers for products and services, if requested.
The email address and phone number will be used to send direct marketing messages if the customer has agreed. If personal data are processed for direct marketing purposes, the customer has the right to object at any time to both the initial and further processing of his or her personal data, including profiling in relation to direct marketing. To do so, an application has to be sent by e-mail to webshop@arthemis.ee. A reply will be given within 30 days at the latest.

Who we share the data with

Personal data is used for the management of purchases and purchase history, and to fulfil a commitment made on the customer’s behalf. In order to provide you with the best service, Arthemis may disclose information about individuals to third parties who provide services to Arthemis. Transfer of personal data to Arthemis’ authorised processors (e.g. transport service provider, product maintenance service provider, etc.). The processing of personal data is carried out on the basis of contracts concluded between Arthemis and processors. Data Processors are required to ensure appropriate protection measures when processing personal data. Personal data may be transferred to IT service providers if this is necessary to ensure the functionality or data availability of the e-shop.
Access to personal data is granted to Arthemis employees who can access personal data in order to resolve customer queries or technical issues related to the use of the e-shop.
Arthemis implements appropriate physical, organisational and IT security measures to protect personal data against accidental destruction, loss, accidental alteration or unauthorised access and disclosure.

How long we keep your data

Personal data will be stored by Arthemis until the ending of the customer agreement. Data that Arthemis is required to retain by law (e.g. accounting data) will be retained by Arthemis in compliance with the legal requirements.

What are your rights to your data

You can change your personal data in the Arthem e-shop either under your user profile or by sending a signed application to webshop@arthemis.ee.

To delete personal data, please send an application by e-mail to webshop@arthemis.ee

Contact details

For all questions, we kindly ask you to contact webshop@arthemis.ee