Terms and conditions of sale

General info

The owner of the webshop arthemis.ee ('the webshop') is Arthemise Kontoritarbed OÜ (reg.nr. 10207311), located at Tallinna tn.30, Kuressaare, phone +372 453 3021, e-mail address: webshop@arthemis.ee.

The sales contract validity, products information

These terms and conditions of sale apply to the purchase of goods from our online shop.
Any unpaid orders will be cancelled within 24 hours after the order has been placed / invoiced.
The Terms and Conditions of Sale regulate the legal relationship between Arthemis Kontoritarbed OÜ (hereinafter referred to as the Seller) and the buyer of the products/services (hereinafter referred to as the Customer) when purchasing goods from the online store.
The Seller has the right to modify and update the Terms of Sale at its own discretion by publishing the new Terms of Sale at arthemis.ee.
The Customer has the possibility to save, print and, if necessary, reproduce the terms and conditions of sale before making a purchase.
The customer accepts the terms and conditions of sale of the online shop when placing an order in the online shop.

Price info

The prices of the goods sold in the online shop are listed next to the goods. The delivery costs (hereafter referred to as the delivery charge) are added to the price.
The delivery charge depends on the delivery method and destination chosen by the customer. The delivery charge will be displayed when the order is placed, before the order is confirmed. Product information is displayed in the online shop next to the product.
All the prices of the goods on the website include the country's VAT. The transport charge is added to the total price of the products purchased according to the delivery method chosen by the customer. If an order is placed before the prices or conditions of the online shop have changed, the prices at the time the order was placed will apply to that order. Prices are valid for 24 hours from the time the order is placed.

Placing an order

To order, add the products you would like to order to your shopping cart. Fill in the required fields and select the appropriate delivery method - parcel service, delivery by courier or delivery to the destination (address) indicated by the customer. The total cost of the order will then be displayed on the screen and once confirmed, the order will be sent to the seller for processing. Once the order has been processed, the seller issues an invoice to the buyer for payment in advance, which can be paid by bank transfer to the seller's bank account.
The contract will enter into force at the moment the amount due is credited to the seller's bank account.
Orders received via the online shop are processed by the seller between 10:00 and 17:00 on working days.

Goods delivery

The Goods will be delivered by the Seller either to a parcel machine or to an address chosen by the Customer.
In accordance with the order, the Seller shall bundle the ordered goods and forward them to the shipping company for delivery.
The ordered goods are usually delivered to the destination specified by the customer within 2-7 working days after the sales contract has entered into force, i.e. from the day when the amount due for the order is credited to the online shop's bank account.
In exceptional cases, the seller has the right to deliver the goods within a period of up to 45 days, of which the customer will be informed by e-mail.
When the ordered parcel arrives at the parcel machine, an SMS notification with the parcel machine access code will be sent to the mobile phone number indicated in the order. The door access code has to be entered in the parcel machine, which will open the door to the parcel. The time to pick up the parcel will be set by the carrier.
If the ordered goods exceed the size of the largest parcel box in the parcel machine, the goods are delivered to the customer by courier.

Right of withdrawal from the contract

After receiving the goods, the customer has the right to withdraw from the contract with the online shop within 14 days. If the customer has intentionally or negligently damaged or violated the goods to be returned, the seller has the right to refuse to accept the goods back or to claim compensation for the damage caused.
In order to exercise the right of withdrawal within 14 days, the customer must not use the goods ordered in any way other than that necessary to verify the nature, characteristics and functions of the goods as would be allowed in a real shop. If the goods have been used for any purpose other than to verify the nature, characteristics and functions of the goods, or if there are signs of natural wear and tear, the online shop shall be entitled to reduce the amount refundable in proportion to the depreciation of the goods.
Returned goods must be carefully packed to avoid possible damage during transport. In the event that the customer has damaged, intentionally broken, or caused damage to the returned goods through carelessness or inadequate packaging, the seller has the right to refuse the return of the goods or to claim compensation for the damage caused. The item to be exchanged or returned must not be damaged or show signs of use, must be in its original packaging and must bear all original labels.
In order to return the goods, the Customer must send the Seller a withdrawal request within 14 days of receipt of the goods. The appropriate return form can be found here.
The customer is responsible for the cost of returning the goods, except in cases where the reason for the return is the fact that the returned product does not correspond to the order (e.g. wrong or defective product).
The customer must return the goods within 14 days of the date on which the cancellation is made or provide proof that he has handed over the goods to the carrier within that period.
Upon receipt of the returned goods, the online shop will immediately, but not later than 14 days, refund to the customer all charges received from the customer under the contract.
The online shop has the right to refuse a refund until all the goods to be returned have been received, or until the customer has provided proof of return, whichever occurs first.
If the reason for the return is that the returned product does not correspond to the order (e.g. wrong or defective product) and if the customer has chosen to return the goods by a mode of transport other than the cheapest standard mode of transport offered by the online shop, the seller is under no obligation to reimburse the customer for the amount that exceeds the standard transport charge.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the customer if the price of the goods in the online shop is, due to a mistake, indicated significantly below the market price of the goods.
Cases where the customer does not collect the goods or does not take the goods out of the parcel machine are considered as withdrawal from the contract. The transport provider then returns the goods to the seller and the seller informs the customer by e-mail of the return of the goods. On the basis of the completed return declaration, the seller will refund the amount paid for the goods to the customer's bank account indicated in the declaration within 14 calendar days of receipt of the declaration.

Defective goods

If the goods sold to the customer do not comply with the terms of the contract, or if defects are already present at the time of delivery of the goods and become apparent within the time specified by law after the goods have been delivered to the customer, the online shop is liable for the non-conformity of the goods. In the event of replacement of the defective goods by the online shop, the customer will start a new guarantee period from the date of delivery of the new goods.
The customer has the right to inform the online shop by e-mail or phone within two months of the discovery of the non-conformity and to lodge a claim. The online shop shall not be liable for defects in the goods after delivery to the customer.
If goods purchased from the online shop have defects for which the online shop is responsible, the online shop shall repair or replace such goods. If it is not possible to repair or replace the goods, the online shop shall refund to the customer all payments due under the sales contract.
The online shop shall respond to the customer's complaint in writing or in a format that can be reproduced in writing within 21 days of receipt of the complaint from the customer.
The seller shall not be liable for any loss or delay caused by force majeure which could not have been foreseen.

Resolving disputes

Customers can complain about the online shop by sending an e-mail to webshop@arthemis.ee.
If the customer and the online shop are unable to reach an agreement on the dispute, the customer can refer the matter to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to settle disputes arising out of a contract between the customer and the online shop. The Consumer Disputes Committee settles disputes free of charge for the customer.
The customer may also refer the matter to the consumer dispute bodies of the European Union. Information on how to do this can be found at http://www.consumer.ee/.

Personal data processing

What personal data is processed
personal and contact data (including name, telephone number, address, e-mail address, etc.); delivery address; bank account number; cost of goods and services and payment details.
Personal data is used for the performance of the customer's contracts, the management of orders, the delivery of goods and the fulfilment of legal obligations. Purchase history data (date of purchase, goods, quantity, customer details) are used to compile a summary of goods and services purchased and to analyse customer preferences. The bank account number is used to return payments to the customer. Personal data, such as e-mail, telephone number, customer name, are processed in order to resolve issues related to the provision of goods and services.
The processing of personal data is carried out for the purposes of the performance of the contract with the customer.
The processing of personal data is carried out for the fulfilment of a legal obligation (e.g. accounting and settlement of consumer disputes).According to the data, the customer will receive personalised and best offers for products and services, if requested.
Personal data is used for the management of purchases and purchase history and for the settlement of claims on behalf of the customer. In the interest of providing the best service, Arthemis may disclose information about individuals to third parties who provide services to Arthemis. Transfers of personal data to Arthemis' authorised processors (e.g. transport service provider, product maintenance service provider, etc.). The processing of personal data will be carried out on the basis of contracts between Artemis and the processors. The processors are obliged to ensure appropriate safeguards for the processing of personal data. Personal data may be transferred to information technology service providers where this is necessary to ensure the functionality of the e-shop or to ensure data availability.
Access to personal data is granted to Arthemis employees who can access personal data in order to resolve customer queries or technical issues related to the use of the e-shop.
Arthemis employs appropriate physical, organizational and information technology security measures to protect personal data against accidental destruction, loss, alteration or unauthorized access and disclosure.
Personal data can be modified in the Arthemis e-shop under a user's profile or by sending a signed statement to webshop@arthemis.ee.
Personal data will be stored by Arthemis until the termination of the customer contract. Data that Arthemis is obliged to retain by law (e.g. accounting data) will be retained by Arthemis in accordance with the requirements set out in the law.
To request the deletion of personal data, an application must be sent by e-mail to webshop@arthemis.ee.
The e-mail address and telephone number will be used to send direct marketing messages, if the customer has given his consent. Where personal data are processed for direct marketing purposes, the customer has the right to object at any time to both the initial and further processing of his/her personal data, including profiling in relation to direct marketing. To do so, an application must be sent by e-mail to webshop@arthemis.ee. A reply will be provided within 30 days at the latest.
If you have any questions, please contact webshop@arthemis.ee